Return and Refund Policy

Welcome to Modern Homestead Co, where your satisfaction is our top priority.
We understand that occasionally a product may not meet your expectations or requirements. To ensure a seamless shopping experience, we've created a comprehensive return policy that prioritizes your convenience while upholding fair guidelines. Please take a moment to familiarize yourself with our return process outlined below:

General Rules:

• Reporting Returns: Return requests must be reported within 14 days of the delivery date. We cannot accept any return requests after this period.
• Restocking Fee: A minimum of 30% restocking fee will be applied to any returns. This fee applies to orders canceled or refused after shipment, as well as instances where incorrect shipment information leads to return to the warehouse.
• Eligibility Criteria: Only uninstalled, unused products in their original packaging, including the box and any pallet, are subject to this return policy. If the original packaging, including the box, is unavailable, the return will not be eligible.
• Non-Eligible Products: Certain products are not eligible for returns or exchanges, including modified items, those not in resalable condition, and products not accompanied by an Order Number or original packaging materials. Accessories such as range hood extensions, short kits, and filters are also non-returnable.
• Damaged Products: In the event of receiving a damaged order, clear photos of the damaged box should be taken upon delivery. Damages must be reported within 24 hours of delivery for prompt resolution.

Exchange Policy:

• Reporting Exchanges: Exchange requests must be reported within 14 days of delivery.
• Restocking Fee: A minimum of 30% restocking fee applies to exchanges.
• Eligibility Criteria: Only uninstalled, unused products in original packaging are eligible for exchange.
• Exchange Process: Exchanges involve the return of the original product, inspection by our warehouse team, refund processing, and the customer processing a new order for the exchange item.

Refund Processing:

Refunds will be issued after the warehouse receives, inspects, and processes your return or exchange. They will be credited to the original payment method and may take up to 72 hours to reflect on your statement.

Starting a Return:

1. Contact Us: If you wish to initiate a return, please reach out to our Customer Experience team promptly. You can contact us via email at sales@modernhomesteadco.com or call us at +1 (888) 215-2810 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST). Alternatively, you can use our live chat feature on our website during the same hours.
2. Provide Details: When contacting us, please provide your Order Number and details about the item(s) you wish to return. This information helps us locate your order quickly and efficiently process your return request.
3. Reason for Return: Let us know the reason for your return. Whether it's due to product dissatisfaction, damage, or any other issue, sharing the reason helps us understand your needs better and ensures a smoother resolution process.
4. Review Eligibility: Our Customer Experience team will review your request and determine if your return meets our eligibility criteria.
5. Receive Return Authorization: If your return request meets our criteria, we'll provide you with a Return Authorization (RA) number. This number is essential for processing your return and ensures that your return is properly tracked within our system.
6. Package the Item: Carefully package the item(s) you wish to return, ensuring that they are securely packed to prevent any damage during transit. Please include all original packaging, accessories, and documentation that came with the product.
7. Label the Package: Clearly label the package with the provided RA number. This helps us identify and process your return efficiently once it reaches our warehouse.
8. Ship the Item: Arrange for the return shipment of the package to the address provided by our Customer Experience team. Depending on the nature of the return, you may be responsible for shipping costs.
9. Tracking and Confirmation: Once the return package is shipped, please provide us with the tracking information. This allows us to monitor the return shipment and ensures that it reaches us safely.
10. Processing the Return: Upon receiving the returned item(s) at our warehouse, our team will inspect the product(s) to verify eligibility and condition. If everything checks out, we'll proceed with processing your refund or exchange according to our return policy guidelines.

Changing Shipping Address Instructions:

If you need to change the shipping address for your order, follow these steps:

1. Contact Us Immediately: As soon as the need to change the shipping address arises, reach out to our Customer Experience team promptly. Contact us via email at sales@modernhomesteadco.com, call us at +1 (888) 215-2810, or use our live chat feature on our website during business hours.
2. Provide Order Information: Provide your Order Number and explain the need to change the shipping address.
3. Confirm Availability: Our team will check the status of the order to confirm if the change is possible.
4. Update Shipping Address: If eligible, provide the new shipping address details.
5. Confirmation: Once updated, our team will confirm the changes.
6. Shipping Address Change Fee: Depending on the order's stage, a fee may apply.
7. Follow-Up: Monitor the order's tracking to ensure delivery to the updated address.

Frequently Asked Questions (FAQ):

1. Can I change my address? If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at sales@modernhomesteadco.com.
2. Can I cancel my order? Cancellations are accepted before the order is dispatched. Refer to our refund policy for orders already shipped.
3. Do I have to pay for return shipping? For defective products, we cover return shipping costs. For other returns, customers pay the actual return shipping cost.
4. How will I receive the return label? The label will be emailed once your return request is approved.
5. Late or Missing Refunds: Contact us if your refund hasn’t posted after verifying with your bank and credit card company.

Thank you for reviewing our return policy at Modern Homestead Co. If you have any further questions, our team is here to help.

Happy shopping from all of us at Modern Homestead Co!