FAQs

• Modern Homestead Co is a premier online destination for luxury homestead supplies and off-grid living essentials.
• We offer an unparalleled selection of top-quality items, ranging from off-grid appliances to off-grid toilets and everything in between, to enhance every aspect of self-sufficient living.
• Committed to providing exceptional customer service and expert guidance in choosing the perfect supplies for your needs.

• Yes, we are an authorized dealer of top brands in the homestead supplies and off-grid living industry.
• Our status as an authorized dealer ensures that all products we carry are genuine and sourced directly from the manufacturers.
• Customers can trust in the authenticity and quality of the products they purchase from us, backed by our official authorization from the brands we represent.

Yes, we regularly provide discounts on a wide range of products through our dedicated coupons page, offering valuable savings for our customers.

Modern Homestead Co is an online retailer based in the United States, serving customers nationwide with our convenient and accessible platform.

As an exclusively online retailer, Modern Homestead Co does not have a physical showroom.

No, all items sold by Modern Homestead Co are brand new and guaranteed to be free from any defects or damages, ensuring customer satisfaction with every purchase. Please refer to our Returns and Refund Policy for more details.

No, membership is not required to place an order on Modern Homestead Co; our store is accessible to all customers for hassle-free shopping experiences.

Yes, we offer financing programs to make purchasing home appliances more accessible and affordable for our customers, providing flexible payment options to suit individual needs. Please refer to our financing page for more details.

Shipping is free on all orders within the contiguous United States.

The standard delivery time for orders is typically within 4-12 business days, although delivery times may vary depending on the shipping destination and other factors. Please refer to our Shipping Policy for more details

We primarily use FedEx Ground, FedEx Freight, or the most affordable available provider for shipping orders to the lower 48 USA. Please refer to our Shipping Policy for more details

• Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
• The carrier will not bring items inside the home, garage, kitchen, or elsewhere.
• Customers are responsible for arranging assistance if needed to receive the order beyond the curbside.

We offer a 30-day return policy. Please refer to our Returns and Refund Policy for more details.

If your item arrives damaged, please contact our customer service team within 48 hours of receiving the delivery. We will require photos of the damaged item and packaging to initiate the return process. Once verified, we will provide further instructions on returning the damaged item and issuing a replacement or refund according to our return policy. Please refer to our Returns and Refund Policy for more details.

If you need to initiate a return, please contact our customer service team within 14 days of receiving your order. We'll provide instructions for returning the item. Once we receive the returned item and verify its condition, we'll process your refund or exchange according to our return policy. Please check our Returns and Refund Policy for more information.

A restocking fee of at least 30% will be charged for all returns. This fee is applicable to orders canceled or refused after shipment, as well as situations where incorrect shipment information results in a return to the warehouse.

Live Chat: Found in the bottom right corner of your screen
Email: sales@modernhomesteadco.com
Phone: +1 (888) 215-2810