MRCOOL DIY Mini Split - 5 Zone 48K BTU Condenser + 230V (2x) 9K & (2x) 12K BTU Wall Mount Air Handler Appliance Package

Features

At Modern Homestead Co, we're committed to providing a seamless shipping experience for our customers. Here's an overview of our shipping policy:

Free Shipping to the Lower 48 USA:

Enjoy FREE shipping on all orders to the lower 48 contiguous states of the USA. Your order will be delivered by FedEx Ground, FedEx Freight, or the most affordable available provider. Please note that the carrier will deliver your order curbside and will not bring it into your home, garage, kitchen, or elsewhere. Kindly arrange assistance if needed.

Order Cut-Off Time:

Orders placed by 12:00 PM Eastern Time will be processed on the same business day.

• Processing time: 2-4 business days
• Shipping time: 4-12 business days

Shipping Time and Tracking:

Tracking number(s) will be sent to the email provided within 2-4 business days after the order placement date. You can use this tracking number to monitor your shipment's progress. Shipping typically takes 4-12 business days after the processing date.

LTL Shipments:

Large and heavy items such as furniture, electronics, or items exceeding 155 pounds will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and someone must be present to sign for the shipment upon delivery.

Damaged Packages:

If the box has clear damage upon delivery:

• Take clear photos of the damaged box.
• Refuse the package and note the damages with the delivery driver on the Bill of Lading or Freight Bill.
• Email sales@modernhomesteadco.com with your issue and photos.

Damages to the product must be reported within 24 hours of delivery.

Return Policy:

All product(s) must be returned in their original condition, never installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Refunds will be issued after the warehouse receives, inspects, and processes your return. Return shipping charges are not refundable.

Shipping Zones:

Free shipping applies only to the 48 contiguous states. Shipping is not available for Alaska, Hawaii, Puerto Rico, Guam, and other US territories. International shipping, including to Canada, is not possible. Returns for shipments outside our shipping range will not be honored.

We're dedicated to ensuring your satisfaction with Modern Homestead Co. If you have any questions or concerns, our customer support team is here to assist you. Thank you for choosing us for your needs. We look forward to enhancing your shopping experience with us.

Welcome to Modern Homestead Co, where your satisfaction is our top priority.
We understand that occasionally a product may not meet your expectations or requirements. To ensure a seamless shopping experience, we've created a comprehensive return policy that prioritizes your convenience while upholding fair guidelines. Please take a moment to familiarize yourself with our return process outlined below:

General Rules:

• Reporting Returns: Return requests must be reported within 14 days of the delivery date. We cannot accept any return requests after this period.
• Restocking Fee: A minimum of 30% restocking fee will be applied to any returns. This fee applies to orders canceled or refused after shipment, as well as instances where incorrect shipment information leads to return to the warehouse.
• Eligibility Criteria: Only uninstalled, unused products in their original packaging, including the box and any pallet, are subject to this return policy. If the original packaging, including the box, is unavailable, the return will not be eligible.
• Non-Eligible Products: Certain products are not eligible for returns or exchanges, including modified items, those not in resalable condition, and products not accompanied by an Order Number or original packaging materials. Accessories such as range hood extensions, short kits, and filters are also non-returnable.
• Damaged Products: In the event of receiving a damaged order, clear photos of the damaged box should be taken upon delivery. Damages must be reported within 24 hours of delivery for prompt resolution.

Exchange Policy:

• Reporting Exchanges: Exchange requests must be reported within 14 days of delivery.
• Restocking Fee: A minimum of 30% restocking fee applies to exchanges.
• Eligibility Criteria: Only uninstalled, unused products in original packaging are eligible for exchange.
• Exchange Process: Exchanges involve the return of the original product, inspection by our warehouse team, refund processing, and the customer processing a new order for the exchange item.

Refund Processing:

Refunds will be issued after the warehouse receives, inspects, and processes your return or exchange. They will be credited to the original payment method and may take up to 72 hours to reflect on your statement.

Starting a Return:

1. Contact Us: If you wish to initiate a return, please reach out to our Customer Experience team promptly. You can contact us via email at sales@modernhomesteadco.com or call us at +1 (888) 215-2810 during our business hours (Mon-Fri, 9:00 AM - 6:00 PM EST). Alternatively, you can use our live chat feature on our website during the same hours.
2. Provide Details: When contacting us, please provide your Order Number and details about the item(s) you wish to return. This information helps us locate your order quickly and efficiently process your return request.
3. Reason for Return: Let us know the reason for your return. Whether it's due to product dissatisfaction, damage, or any other issue, sharing the reason helps us understand your needs better and ensures a smoother resolution process.
4. Review Eligibility: Our Customer Experience team will review your request and determine if your return meets our eligibility criteria.
5. Receive Return Authorization: If your return request meets our criteria, we'll provide you with a Return Authorization (RA) number. This number is essential for processing your return and ensures that your return is properly tracked within our system.
6. Package the Item: Carefully package the item(s) you wish to return, ensuring that they are securely packed to prevent any damage during transit. Please include all original packaging, accessories, and documentation that came with the product.
7. Label the Package: Clearly label the package with the provided RA number. This helps us identify and process your return efficiently once it reaches our warehouse.
8. Ship the Item: Arrange for the return shipment of the package to the address provided by our Customer Experience team. Depending on the nature of the return, you may be responsible for shipping costs.
9. Tracking and Confirmation: Once the return package is shipped, please provide us with the tracking information. This allows us to monitor the return shipment and ensures that it reaches us safely.
10. Processing the Return: Upon receiving the returned item(s) at our warehouse, our team will inspect the product(s) to verify eligibility and condition. If everything checks out, we'll proceed with processing your refund or exchange according to our return policy guidelines.

Changing Shipping Address Instructions:

If you need to change the shipping address for your order, follow these steps:

1. Contact Us Immediately: As soon as the need to change the shipping address arises, reach out to our Customer Experience team promptly. Contact us via email at sales@modernhomesteadco.com, call us at +1 (888) 215-2810, or use our live chat feature on our website during business hours.
2. Provide Order Information: Provide your Order Number and explain the need to change the shipping address.
3. Confirm Availability: Our team will check the status of the order to confirm if the change is possible.
4. Update Shipping Address: If eligible, provide the new shipping address details.
5. Confirmation: Once updated, our team will confirm the changes.
6. Shipping Address Change Fee: Depending on the order's stage, a fee may apply.
7. Follow-Up: Monitor the order's tracking to ensure delivery to the updated address.

Frequently Asked Questions (FAQ):

1. Can I change my address? If you need to change the shipping address for your order, please contact us within 24 hours of placing your order at sales@modernhomesteadco.com.
2. Can I cancel my order? Cancellations are accepted before the order is dispatched. Refer to our refund policy for orders already shipped.
3. Do I have to pay for return shipping? For defective products, we cover return shipping costs. For other returns, customers pay the actual return shipping cost.
4. How will I receive the return label? The label will be emailed once your return request is approved.
5. Late or Missing Refunds: Contact us if your refund hasn’t posted after verifying with your bank and credit card company.

Thank you for reviewing our return policy at Modern Homestead Co. If you have any further questions, our team is here to help.

Happy shopping from all of us at Modern Homestead Co!

Our Commitment to Competitive Pricing

At Modern Homestead Co, our commitment to offering competitive prices for our premium selection is unwavering. We work closely with our suppliers to establish minimum advertised pricing guidelines, ensuring a level playing field in the market. This guarantees that online retailers provide the same products at comparable prices.

Price Match Guarantee - Your Confidence in Our Pricing

Our primary goal is to provide you with the utmost confidence in our pricing. If you come across a lower price for the same item on another online store within 30 days of your purchase, please inform us. We will promptly investigate and contact the brand to confirm their compliance with our minimum advertised price policy. If you qualify for a refund, we will credit the difference back to your credit card.

Requesting Your Partial Refund

To initiate your partial refund request, follow these steps:

• Email us the links to both the product on our website and the competing website within 30 days from your order date.
• We will process the credit to ensure you benefit from our commitment to competitive pricing.

Our 100% Price Guarantee - Terms and Conditions

Our Price Match Guarantee comes with specific terms and conditions to ensure fairness and transparency:

• You must complete the purchase on our website before requesting our Price Match Guarantee.
• Promotions such as rebates, holiday sales, and "buy one, get one free" offers are ineligible.
• The item must be available in stock on the competitor's website.
• Competitors must operate solely as an online store, excluding retail locations.
• Discounter or auction websites (e.g., eBay, Overstock, Walmart, Amazon, etc.) are not applicable.
• The competitor must be an Authorized Retailer of the product in question.
• Our Price Match Guarantee covers the item price and shipping charges, excluding sales tax.

Pre-Purchase Price Match Queries

If you want to confirm our ability to price match a product before placing your order, please don't hesitate to reach out to us. We're here to address your inquiries and provide peace of mind.

Our Commitment to Value

At Modern Homestead Co, our dedication to ensuring you receive the best value is at the core of our mission. If you have any questions regarding our pricing or the Price Match Guarantee, please don't hesitate to contact us. We're here to assist you every step of the way.

Welcome to Modern Homestead Co – your premier destination for an unparalleled selection of luxury Homestead Supplies / Off-Grid Living, ranging from Off-Grid Appliances to Off-Grid Toilets and everything in between.

Our dedication to excellence extends far beyond the point of sale. Our team of experts is on standby, ready to assist you with any questions or concerns you may have about your order. We're committed to ensuring that your journey with us is nothing short of extraordinary.

Shipping:

Enjoy complimentary shipping within the contiguous United States on every order, straight from our strategically located warehouses. This value-added service is part of our ongoing effort to provide exceptional benefits to our valued customers.

Price Guarantee:

We stand firmly behind our commitment to offering the best prices online for luxury Homestead Supplies / Off-Grid Living, all while maintaining uncompromising quality. With our Factory Direct Shipping model, rest assured that you're getting unmatched value.

Secure Shopping:

Shop with confidence knowing that our 100% secure checkout process safeguards your sensitive information. Your privacy and security are our top priorities.

Satisfaction Guarantee:

Your satisfaction is paramount to us. We wholeheartedly stand by the quality and performance of our luxury Homestead Supplies / Off-Grid Living. Should you ever have any concerns about your purchase, our dedicated customer support team is just a phone call, email, or live chat away.

About Us:

Modern Homestead Co is more than just an online store; it's a haven where every customer receives personalized attention, expert guidance, and access to the most exquisite Homestead Supplies / Off-Grid Living the industry has to offer.

Our online-exclusive model enables us to offer competitive prices, swift shipping, and unparalleled customer service. Operating online allows us to uphold our commitment to quality without compromise.

Contact Information:

• Phone: +1 (888) 215-2810 (Mon-Fri, 9am-6pm EST)
• Live Chat: Available Mon-Fri, 9am-6pm EST
• Email: sales@modernhomesteadco.com (We aim to reply within 24 hours during Mon-Fri, 9am-6pm EST)
• United States Address: 5013 S Louise Ave. Unit #656 Sioux Falls, South Dakota 57108, United States
• Canadian Address: 7398 Yonge St, Unit 6D, Mailbox #2302, Thornhill, Ontario, L4J-8J2, Canada

Follow us on social media:

• Facebook
• Instagram
• Pinterest
• Youtube

Experience the Modern Homestead Co difference today! Explore our curated collection of luxury Homestead Supplies / Off-Grid Living and elevate your living space with sophistication and style.

Explore Flexible Financing Options with Modern Homestead Co

Sometimes, the desire to invest in quality products might not align with your immediate financial means or available credit. That's where our exceptional financing options come in.

Our Financing Program

We've teamed up with leading financing companies to offer you one of the industry's finest financing programs. By partnering with the best, we aim to maximize your chances of qualifying for credit. To proceed, you'll need to complete a credit line application, subject to credit approval.

It's important to note that Modern Homestead Co doesn't influence financing decisions. The lender assesses your creditworthiness independently, making the final decision.

Swift Approval

Get a decision within seconds upon applying for financing, allowing you to proceed with your purchase efficiently.

Installment Payments with Shop Pay

At checkout with Shop Pay, you have the option to pay in installments, divided into 4 equal biweekly payments, interest-free, with no hidden fees or impact on your credit score.*

Your first payment is either due immediately or two weeks after purchase, depending on circumstances.

How It Works

1. Add items to your cart.
2. Check out with Shop Pay.
3. Opt to pay in 4 installments.

Your first payment is either due at checkout or in 2 weeks, with subsequent payments automatically debited every 2 weeks from your saved card on Shop Pay. Rest assured, you'll receive email reminders before each payment.

Buy Now, Pay Later

Select Shop Pay at checkout to split your purchase into 4 equal, interest-free installment payments, with no additional or late fees.*

Shop Pay Installments FAQs

• Late Fees: No, there are no late fees for missed scheduled payments.
• Returns with Shop Pay Installments: Refunds may affect your remaining installment balance, either adjusting the final payment or reducing future payments.
• Accepted Payment Methods: Debit and credit cards are accepted for Shop Pay Installments.

For further inquiries:

• Visit shop.affirm.com/help for questions about installment payments on Shop Pay.
• Visit shop.app/help/shop-pay for inquiries regarding Shop Pay or the Shop App.

We’re dedicated to providing flexible financing options, ensuring you can elevate your shopping experience stress-free with Modern Homestead Co.

Unlock Savings with Modern Homestead Co Coupons

Looking to snag a deal on your next purchase? Use coupon code WELCOME5 to get 5% off your order! No minimum or maximum, every order qualifies. Sign up for our email newsletter to get notified when we run periodic sales and offer deeper discounts storewide and on specific brands. Happy shopping!

Special Discounts for Veterans, Active Military, and First Responders:

A token of gratitude awaits our esteemed veterans, active military personnel, and first responders. We offer a 7% discount coupon as a gesture of appreciation. Simply send a copy of your veteran, military, or first responder ID to sales@modernhomesteadco.com, along with the product you wish to purchase. Our dedicated support team will swiftly review your email and issue a custom invoice, reflecting the additional discount for your purchase at the reduced price.

Low Price Guarantee:

We're committed to ensuring you get the best deal possible. If you find our products advertised at a lower price by another retailer, let us know by emailing us immediately. We'll not only match their offer but also beat it via email.

Note:

Excluded brands are subject to change. If you forgot to apply a coupon to your eligible order, contact us. We'll provide you with a gift card worth 5% off your order value for future use with us. Unfortunately, we cannot refund the discount amount directly on your order.

Questions or Concerns?

Should you have any queries about our coupons, product discounts, or if you've spotted a better deal elsewhere, please don't hesitate to reach out to us via phone, email, or live chat.

Your satisfaction is our priority, and we're dedicated to helping you save on premium products at Modern Homestead Co.